n bajie Privacy Policy

1.1 Registration and Identity Verification Information

Information collected when creating an account:

• Full name and date of birth (for age verification — users under 21 cannot open an account)
• Mobile number and email address
• Username and password chosen by the user (passwords are stored in encrypted form)
• National ID card or passport details (when verification is required)

1.2 Financial Transaction Information

Information processed during deposits and withdrawals:

• Mobile banking number (bKash, Nagad, or Rocket)
• Transaction amount and time
• Transaction reference ID

Please note that we do not store any full payment PINs or OTPs.

1.3 Technical Information Collected Automatically

Information recorded automatically while using the platform:

• IP address and device identifier information
• Browser type and operating system
• Session duration and navigation patterns
• Information obtained from cookies and similar tracking technologies

2.1 Service Delivery and Account Management

• Ensuring account registration, verification, and secure login
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Resolving technical issues on the platform

2.2 Security and Fraud Prevention

Data is analysed to keep user accounts secure and to detect unauthorised access and fraudulent activity. If suspicious activity is identified, immediate steps are taken to protect the account.

2.3 Customer Support

Collected information is used to provide 24/7 live chat and email support, so that customer issues can be resolved quickly and effectively.

2.4 Ensuring Responsible Gaming

By analysing gaming behaviour data, we are able to identify patterns of excessive play and assist users when needed. In line with our Responsible Gaming policy, we place user wellbeing as our highest priority.

3.1 Encryption and Technical Security

• All data in transit is protected by SSL/TLS encryption
• Sensitive data (passwords, payment details) is stored using advanced hashing methods
• Server access is controlled through strict authentication procedures
• Regular security audits and vulnerability assessments are conducted

3.2 Data Retention Period

Data for active accounts is retained for the entire time the account remains active. Even after an account is closed, certain data may be kept for a defined period as required by applicable laws and regulations. Once that period ends, data is securely deleted or anonymised.

3.3 Response to Data Breaches

In the event of a security breach, n bajie will promptly assess the situation and notify affected users in a timely manner. Immediate technical measures will be taken to limit any damage.

4.1 Service Provider Partners

Only the minimum necessary information is shared with selected technology partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be provided in response to a valid legal order or a request from a government authority, in compliance with applicable law. In such cases, every effort will be made to notify the user as far as possible.

4.3 Organisational Changes

In the event of a business merger or acquisition, collected data may be transferred to the new operating entity. Users will be notified in advance in such cases, and this privacy policy will remain in effect.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security; these cannot be disabled
• Functionality cookies: Store language preferences and personalised settings
• Analytics cookies: Collected to monitor and improve platform usage; identities are kept anonymous

5.2 Cookie Controls

You can block or delete non-essential cookies from your browser settings. However, disabling essential cookies may affect the core functionality of the platform. For detailed questions about cookies, please contact our support team.

6.1 Right of Access

You have the right to request a copy of the information stored in your account. This request will be fulfilled within a reasonable time after verification.

6.2 Right to Correction

If information in your account is incorrect or incomplete, you may request that it be corrected or updated. Additional verification may apply when changing information related to identity verification.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited for information related to legal obligations, ongoing transactions, or dispute resolution.

6.4 Right to Object to Processing

You may object to direct marketing or non-essential data processing. Such requests will be reviewed and acted upon promptly upon receipt.